TERMS OF SERVICE
IMPORTANT INFORMATION
This Rental Agreement (“Agreement”) is made between Cruzy Car Rentals (“the Company”) and the Renter (“the Hirer”). By renting, driving, or taking possession of the vehicle, the Hirer agrees to the following terms and conditions:
Temporary Drivers License
Driving in Samoa, by law, requires either a current Samoan Driver's License or a Temporary International License. A Temporary License is issued by us, on behalf of the Samoan Land Transport Authority (LTA), at a standard fee of WST $21.00. If you do not hold a current Samoan Driver's License, you must select the option of Temporary License on checkout when booking a vehicle. A current FULL International Driver's License is the only requirement to automatically obtain a Samoan Temporary License.
*We can not release a vehicle to any customer(s) without a Full Samoan Driver's License or Samoan Temporary License. Each driver of the vehicle must hold these requirements*
Surcharge
4% Surcharge on all Credit/Debit Card transactions
Security Bond
All bookings require a "bond". The bond of WST $500 is to cover us for any damage incurred to the vehicle while it has been rented to you. If the vehicle is returned in it's original condition then the bond will be refunded in full. This will take 7 to 10 business days. If there is any damage to the vehicle or it is not returned as per the rental agreement, the bond will be forfeited as per the agreement.
TERMS & CONDITIONS – CRUZY CAR RENTAL AGREEMENT (Samoa)
1. Vehicle Condition, Damage and Loss
1.1 The vehicle is provided in good working condition. The Hirer must return the vehicle in the same condition, except for fair wear and tear.
1.2 The Hirer is responsible for all damage, loss, theft, or vandalism to the vehicle occurring during the rental period, regardless of fault, unless otherwise agreed in writing.
1.3 The Hirer is liable for all repair costs, including parts, labour, towing, and loss of use until the vehicle is operational again.
1.4 Any damage not reported at the time of return will be deemed the Hirer’s responsibility.
2. Loss or Damage of Keys
2.1 The Hirer is fully responsible for any lost, stolen, or damaged keys, including electronic remotes.
2.2 Replacement costs, reprogramming fees, and any towing caused by lost keys will be charged to the Hirer. This cost will be
Smart Keys (Push to Start and/or Programmable keys) WST $1,000
Non-smart key WST $100
3. Cancellations
3.1 Cancellation prior to collection of the vehicle must be made at least 48 hours before the hire period begins. If you wish to cancel 48 hours prior, no cancellation fee will be charged.
3.2 Late cancellations less than 48 hours prior to, may incur a cancellation fee up to the value of three full days of rental, unless otherwise specified in the booking confirmation.
3.3 “No-show” bookings will be charged the full booking amount.
4. Breakdowns, Incidents and Accidents
4.1 The Hirer must immediately notify Cruzy Car Rentals of any breakdown, mechanical issue, accident, or incident, regardless of severity.
4.2 No repairs or modifications may be carried out without the Company’s prior approval.
4.3 In the event of an accident, the Hirer must obtain details of all parties involved and notify local authorities if required.
5. Responsibility for Tickets, Fines and Infringements
5.1 The Hirer is solely responsible for all fines, tickets, traffic infringements, parking penalties, towing fees, and any legal consequences incurred during the rental period.
5.2 An administrative fee may apply for processing infringement notices.
6. Flat Batteries, Flat Tyres and Mechanical Failure
6.1 Flat batteries caused by driver negligence (e.g., leaving lights on) are the Hirer’s responsibility, including jump-start or call-out fees.
6.2 Flat tyres caused by punctures or misuse must be repaired or replaced at the Hirer's cost.
6.3 Mechanical failures not caused by misuse will be remedied by the Company at no cost to the Hirer. The Hirer must stop driving immediately if a mechanical warning arises and contact Cruzy Car Rentals as soon as practical.
7. Cleanliness of Vehicle
7.1 The vehicle must be returned in a reasonably clean condition.
7.2 Excessive dirt, sand, stains, spills, pet hair, or odours may incur additional cleaning fees.
7.3 Smoking is strictly prohibited in all rental vehicles. Any evidence of smoking, including smell, ash, or burns, will incur a deep-cleaning and deodorizing fee.
8. Fuel Policy
8.1 The vehicle will be supplied with a full tank of fuel at the start of the rental period.
8.2 The Hirer must return the vehicle with a full tank of fuel.
8.3 Refuelling charges will apply if the vehicle is returned with less than full.
9. Use of Vehicle
9.1 The vehicle may only be driven by persons listed and approved on the rental agreement.
9.2 The Vehicle may only be driven by those who hold a “Samoan temporary Licence” Cruzy Car Rentals will arrange the issuing of a temporary licence at a fee of WST $21.50 per person
9.3 The Hirer must not use the vehicle for:
- illegal activities
- towing, racing, or off-road driving
- transporting passengers or goods for hire
- driving under the influence of alcohol, drugs, or impairing medication
9.3 The Company reserves the right to terminate the hire immediately for misuse.
10. Liability and Insurance
10.1 The Hirer is responsible for all costs not covered by any optional insurance or excess reduction purchased.
10.2 Insurance may be void if the Hirer breaches any terms of this Agreement.
11. Return of Vehicle
11.1 The vehicle must be returned on the date, time, and location specified in the Agreement.
11.2 Late returns will incur additional charges.
- Late by 1 hour: (Daily rate/24) x 1,rounded up to the nearest Tala
- Late by 2 hours: (Daily rate/24) x 2, rounded up to the nearest Tala
- Excess of 2 hours: 1x full Daily rate
11.3 Early returns do not qualify for refunds unless expressly agreed.
12. Governing Law
12.1 This Agreement is governed by the laws of Samoa.
12.2 Any disputes shall be resolved in Samoan courts unless otherwise agreed.